TermsThis document becomes a contract only when signed by both the business and the customer. Customer authorizes the business to perform the work described in this document at the listed project address for the total shown, subject to approved written change orders.
Scope and exclusions: Work is limited to the line items, allowances, and written attachments included with this document. Unforeseen site conditions, hidden damage, code-required upgrades, customer-requested changes, material substitutions, and work outside the stated scope require a written change order and may affect price and schedule.
Payments: Any deposit and progress payments listed on this document are due as scheduled. Remaining balance is due upon substantial completion unless otherwise stated in writing. Past due balances may pause work and may accrue lawful collection costs, attorney fees, and interest to the extent allowed by law.
Permits, HOA, and access: Permit responsibility, HOA approvals, utilities, site access, pets, personal property removal, and work-hour restrictions must be handled as stated in this document or in a signed attachment. Customer is responsible for disclosing known restrictions, defects, hazardous materials, or conditions affecting the work area before work begins.
Materials and selections: Customer must approve selections in time to avoid delay. Material availability, manufacturer changes, and delivery delays may affect schedule. Installed materials remain part of the project, and special-order or custom materials may be non-refundable.
Change orders: No verbal change order is binding. Changes to scope, price, materials, schedule, or payment terms must be documented in writing and approved by both parties before the changed work is performed.
Cancellation and refunds: Cancellation requests must be made in writing. Customer is responsible for work performed, labor scheduled or incurred, materials ordered, special-order or custom materials, restocking fees, permit fees, and other non-recoverable costs through the cancellation date. Refunds, if any, will be limited to amounts paid in excess of those costs and any non-refundable deposits stated in this document.
Late payment and collections: Past due amounts may result in paused work, delayed scheduling, collection activity, and lawful interest, fees, attorney fees, and costs to the extent allowed by law.
Disputes: The parties agree to first attempt to resolve disputes in good faith through written notice and reasonable cooperation. Undisputed amounts remain due while a dispute is being reviewed. Any legal rights, remedies, venue, arbitration, mediation, or lien rights are governed by applicable law and any written dispute terms attached to this document.
Warranty: Unless a separate written warranty is provided, workmanship warranty coverage is limited to defects in work performed by the business and does not cover normal wear, misuse, abuse, lack of maintenance, owner-supplied materials, manufacturer defects, pre-existing conditions, hidden conditions, movement, moisture, acts of nature, or work performed by others. Manufacturer warranties, if any, pass through according to the manufacturer's terms.
Copies and receipts: At signing, customer should receive a legible copy of all signed documents. The business will provide a written or electronic receipt for any cash payment received upon request or as required by law.
Final acceptance: Customer agrees to inspect the work at substantial completion and promptly identify any incomplete or defective items in writing. Use, occupancy, final payment, or failure to provide a written punch list within a reasonable time may be treated as acceptance of the completed work, except for valid warranty items.
Acceptance: By signing, the parties agree to the scope, price, deposit, progress payments, estimated completion timing, and terms in this document.
